Returns & Exchanges
At Cat Lady, we want you to be purr-fectly satisfied with your feline-inspired fashion. If your purchase doesn't make you feel like the queen of the pride, you have 30 days from the delivery date to return or exchange your items.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack with Care
Place your unworn items with original tags still attached into the original shipping bag or a secure mailer of your choice.
Label and Ship
Download and print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing